Refund policy

Returns, Refunds & Order Issues

Texas Untamed Embroidery products are handcrafted and many items are custom or made-to-order. Because of the personalized nature of our products, we maintain the following return policy.

All sales are considered final unless an item arrives damaged, defective, or there was an error with your order.

If there is an issue with your order, please contact us within 5 days of delivery at Texasuntamedembroidery@gmail.com Please include your order number and photos of the item so we can review the issue and assist you.

Custom embroidered items, personalized products, and made-to-order items are not eligible for return or exchange unless the item arrives damaged or there is a production error.